• Covers installation and update issues,
• IDE questions,
• BASIC to JavaScript Translator,
• Deploying to nsbapp.com server,
• Deploying to VoltBuilder,
• Participation in our Web Board. (We actively participate there as well.)
• Providing workarounds or resolutions for known problems.
• Answering general how-to questions, and providing pointers to documentation.
• Periodic point upgrades with fixes and new features.
• Support available for current version.

• 1-1 direct support
• Direct access to the developers
• Fast start for time critical projects
• Continuous hosting on Volt
• Help resolving issues with non NSB products (including, but not limited to JavaScript, Datatables, jQuery, jQuery Mobile, jqWidgets, Node, Electron, npm, PHP, SQLite, Dropbox, customer servers, etc.)
• Help with 3rd party APIs (Google, Yahoo, Facebook, etc.)
• Debugging or writing programs.
• Code or project review.
• Performance tuning
• Remote training and troubleshooting using TeamViewer or LogMeIn.
• Skype support if required.
• Adding new frameworks.
• Creating Cordova/VoltBuilder plugins.
• Conversions from Visual Basic, AppForge and other environments.
• Application testing using our library of mobile devices.
• Dealing with vendor stores, such as Apple iTunes Store.
• Premium support includes about an hour a month of the above activities. If more is required, the cost and timetable will be discussed before proceeding.
• Free upgrades to all new versions.
• 1 business day response time.
• Minimum 3 month commitment.
• Non Disclosure Agreement (NDA) available.

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